Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our vehicle repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our vehicle repair services, including your name, contact details, vehicle information, service history, repair requirements, and payment information. This helps us manage your vehicle servicing effectively and maintain accurate records.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality vehicle services and includes:
- Processing service bookings and repair enquiries
- Maintaining comprehensive vehicle service histories
- Managing repair diagnostics and parts ordering
- Processing payments and managing billing
- Communicating repair progress and completion updates
- Providing warranty support and service reminders
We handle your information responsibly, using it solely for your vehicle service requirements and essential business operations.
3. Vehicle Information and Service Records
Your vehicle details, including registration, mileage, service history, and repair records are stored securely and treated as confidential. We maintain these records to provide consistent service quality and accurate maintenance scheduling.
Vehicle records are accessed only by our technical team and are stored on secure systems with restricted access. We maintain service histories for 7 years to facilitate ongoing maintenance and warranty claims, after which they are securely archived.
4. Diagnostic Data and Repair Information
During vehicle diagnostics, we may collect technical data including fault codes, performance metrics, and component status information. This data is used solely for repair purposes and is not shared with third parties except as necessary for parts sourcing or technical support.
Diagnostic information is stored separately from personal contact details and is accessible only to relevant technical staff.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and vehicle information. All client data is stored on encrypted systems with access limited to authorised team members. Physical service records are securely stored and shredded when no longer needed.
Our team follows strict confidentiality agreements regarding client information and vehicle service details.
6. Repair Authorization and Documentation
We store your repair authorizations, service approvals, and maintenance preferences to ensure work is carried out as agreed. This includes keeping records of agreed repairs, cost approvals, and any specific instructions you provide.
Authorization records are maintained as part of our quality assurance process and are accessed only by the service team.
7. Legal Basis for Processing
By using our vehicle repair services, you consent to us processing your information as outlined in this policy. This includes processing necessary for vehicle servicing, repair coordination, warranty administration, and safety compliance.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as parts suppliers for component sourcing, specialist technicians for complex repairs, and payment processors for transaction handling.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or vehicle data to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and vehicle service data for as long as necessary to fulfil our services and legal obligations. Service records are typically maintained for 7 years after your last service to allow for warranty claims and maintenance continuity, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025